Return & Refund Policy

At McCann’s Medical, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns of unused items in their original packaging within 60 days of purchase for a full refund, less any applicable fees outlined below.

To be eligible for a return:

• Item must be unused and in original condition
• All original packaging, accessories, and inserts must be included
• Proof of purchase is required

How to Return an Item

You may return items in one of the following ways:

• In-store: Returns are accepted at any McCann’s Medical location.
• By mail: Items may be shipped back at the customer’s expense.

If returning by mail, please contact us first so we can provide return instructions.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

• Opened or used personal care or hygiene products, including incontinence items
• Customized or special-order items
• Clearance or final sale items

Order Cancellations

If you request to cancel an order after it has been placed, McCann’s Medical will refund the eligible order amount less any non-refundable payment processing or transaction fees, applicable restocking fees, and shipping charges.

Shipping charges are non-refundable once incurred, including shipping costs associated with an order that is canceled after shipment has been arranged or processed.

Orders that have already shipped or been delivered may be subject to our standard return policy. Customers are responsible for any costs associated with returning the item to McCann’s Medical.

Special-order, customized, or final-sale items may not be eligible for cancellation or refund once the order has been processed.

Refunds

Once your return is received and inspected:

• Refunds will be issued to the original form of payment.
• Please allow 5–10 business days for processing.
• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error by McCann’s Medical.
• Any applicable non-refundable payment processing, transaction, or restocking fees may be deducted from the refund amount.

Exchanges

We are happy to assist with exchanges for unused items within the 60-day return window. Please visit a store or contact us for assistance.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.

Manufacturer Warranty

Many products are covered by manufacturer warranties. McCann’s Medical will assist in coordinating warranty claims when applicable, but warranty coverage, terms, and timelines are determined by the manufacturer. In some cases, the manufacturer does not cover labor.

Oregon Consumer Notice

This return policy is provided in accordance with applicable Oregon consumer protection laws. Nothing in this policy limits your rights under state law.

Need Help?

If you have questions about a return, cancellation, or refund, please contact us or visit one of our store locations. Our team is here to help.