Shipping & Returns
1. If you wish to cancel your order:
- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you. OR…
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances:
- in the event that the product has been used.
- to any products that we have made or customised specifically for you.
The provisions of clause 4 do not affect your statutory rights.